Tailor Train has been featured in Call Miner Article
Where We Feature
CallMiner, a provider of speech analytics solutions for improving agent performanc. CallMiner has just released a list of, “Call Center Training Tips: 51 Expert Tips on Training Technology, Agent Onboarding, Ongoing Training & Coaching, and More.” Each tip is accompanied by a quote from an expert. Tailor Train Feature at number
You can see the full list of tips here: https://callminer.com/blog/call-center-training-tips-51-expert-tips-training-technology-agent-onboarding-ongoing-training-coaching/
What was Featured
Identify underlying issues. “Identify the areas where your agents are having issues and the areas that require improvement. Is the agent constantly scoring low in specific types of calls? Do you find that there are a variety of performance issues such as poor communication skills, poor problem-solving skills or issues with processing transactions?
“Perhaps you can tag along with the agents while they are on call to identify what their challenges are and what’s contributing to their low performance.
“The results from the trend analysis, assessment and observation sessions will help you in identifying the root cause of the performance issues.” – How to Improve Staff Performance in a Call Centre?, Tailor Train; Twitter: @Tailor_Train
About Tailor Train
Tailor Train Sept 21, 2017 Founded in 2005, TailorTrain provides business transformation and procurement consultancy. We have successfully helped a large number of organisations across the UK improve their performance, reduce costs, maximise profits and efficiently achieve desired results.
Business Transformation Telephone: 07760316774
Business Transformation Email: [email protected]
Procurement Services Telephone: 07795387519
Procurement Services Email: [email protected]
Registered Address: 207 Knutsford Road
Press release distributed by Pressat on behalf of Tailor Train, on Wednesday 27 September, 2017. For more information subscribe and follow http://www.pressat.co.uk/